Privacy Policy

How we collect, use, and protect your personal information.

1. Introduction

Fluvanna Health Clinic ("we," "our," or "us") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or receive services at our clinic located at 2611 Thomas Jefferson Parkway, Palmyra, VA 22963.

2. Information We Collect

Personal Information: When you schedule an appointment, contact us, or use our patient portal, we may collect your name, date of birth, address, phone number, email address, insurance information, and medical history.

Website Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings or our cookie consent tool.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our healthcare services
• Schedule and manage appointments
• Communicate with you about your health and our services
• Process insurance claims and billing
• Comply with legal obligations and regulatory requirements
• Improve our website and patient experience
• Send appointment reminders and health-related communications

4. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with our Notice of Privacy Practices, which is available at our clinic and upon request. We maintain appropriate administrative, technical, and physical safeguards to protect your PHI.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for claims processing
• Service providers who assist in operating our website and business
• Government agencies as required by law

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access your personal information and medical records
• Request corrections to inaccurate information
• Request restrictions on certain uses of your information
• Receive a copy of your health records
• File a complaint if you believe your privacy rights have been violated

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Fluvanna Health Clinic
2611 Thomas Jefferson Parkway
Palmyra, VA 22963
Phone: (434) 423-4311
Email: email@fluvannahealthclinic.sprucecare.com